DMCA Policy
Service Manual Experts respects intellectual-property rights. This policy explains how copyright owners and their authorized representatives may report allegedly infringing material and how affected parties may submit a counter-notification.
Effective Date: July 31, 2026
Last Updated: September 3, 2026
Legal Operator: Irie Lee LLC
Applies To: Content available through Service Manual Experts
1. Purpose and Scope
This policy applies to content made available through servicemanualexperts.com, including:
- Product listings and descriptions;
- Product images and manual previews;
- Downloadable PDF files;
- ZIP archives and the PDF files contained within them;
- Website pages, articles, and graphics;
- Marketing materials; and
- Other content displayed or delivered through the website.
The Digital Millennium Copyright Act (“DMCA”) is a United States copyright law. Qualifying notices and counter-notifications concerning this website will be reviewed under 17 U.S.C. § 512 and other applicable law.
2. Business and Copyright Contact
This website is operated by:
Irie Lee LLC
Service Manual Experts
8735 Dunwoody Pl Ste R
Dunwoody, GA 30350
United States
Email: contact@servicemanualexperts.com
Copyright notices, counter-notifications, and related intellectual-property correspondence may be sent to the email or mailing address above.
3. Related Storefront Disclosure
Service Manual Experts is owned and operated by Irie Lee LLC and is affiliated with Heavy Duty Manuals, a separate storefront operated by Lee Irie LLC. Both companies share the registered business address shown in this policy.
Each storefront maintains its own website, product listings, customer orders, support contact, and business records. This policy applies to content available through Service Manual Experts. A notice concerning Heavy Duty Manuals should clearly identify the Heavy Duty Manuals URL or material involved.
This corporate relationship does not represent an affiliation with any vehicle or equipment manufacturer.
4. Copyrights, Trademarks and Manufacturer References
Manufacturer names, vehicle names, model designations, logos, trademarks, and third-party technical materials remain the property of their respective rights holders.
Manufacturer and model references appearing on this website are used to identify the vehicle or equipment to which a manual relates. Their use does not represent or imply sponsorship, authorization, licensing, endorsement, or affiliation.
Service Manual Experts does not claim ownership of third-party manufacturer trademarks or copyrighted technical materials.
Additional business and trademark disclosures appear in our Legal Notice.
5. Submitting a DMCA Copyright Notice
If you own a copyright or are authorized to act on behalf of a copyright owner and believe that material available through Service Manual Experts infringes that copyright, submit a written notice containing the information below.
Signature
Provide the physical or electronic signature of the copyright owner or a person authorized to act on the owner’s behalf.
Identification of the Copyrighted Work
Identify the copyrighted work claimed to have been infringed. If the notice concerns multiple works on this website, provide a representative list where permitted by law.
Identification of the Disputed Material
Identify the material claimed to be infringing or subject to infringing activity and provide information reasonably sufficient for us to locate it.
Where available, include:
- The exact product or page URL;
- The product or manual title;
- The applicable vehicle or equipment;
- The specific image, file, page, or passage involved; and
- Any other information that will help us identify the material.
Contact Information
Provide information reasonably sufficient for us to contact you, including your:
- Full legal name;
- Mailing address;
- Telephone number; and
- Email address.
Good-Faith Statement
Include a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, the copyright owner’s agent, or the law.
Accuracy and Authority Statement
Include a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
6. Suggested DMCA Notice Format
You may use the following structure:
I am the owner, or am authorized to act on behalf of the owner, of the copyrighted work identified in this notice.
The copyrighted work claimed to have been infringed is: [identify the work].
The material claimed to be infringing is located at: [provide the exact URL and identify the material].
I have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
I state under penalty of perjury that the information in this notice is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Name: [full legal name]
Address: [mailing address]
Telephone: [telephone number]
Email: [email address]
Signature: [physical or electronic signature]
Date: [date]
A notice that does not substantially include the required information may not constitute an effective DMCA notification. We may contact the sender for clarification or additional information.
7. Review of Copyright Notices
When we receive a substantially complete notice, we may:
- Confirm receipt of the notice;
- Review the identified URL, listing, image, or downloadable file;
- Request clarification or missing information;
- Temporarily restrict or disable access while the claim is reviewed;
- Remove or disable access to material where appropriate;
- Notify the party associated with the affected material; and
- Retain records of the notice and our response.
Submitting a notice does not guarantee that material will automatically or permanently be removed. We will consider the information supplied, the identified material, applicable law, and any valid counter-notification.
We aim to acknowledge substantially complete reports within one business day. This response target is not a guarantee that the investigation or final determination will be completed within one business day.
8. Counter-Notification
If material was removed or disabled because of a DMCA notice and you believe the removal resulted from a mistake or misidentification, you may submit a written counter-notification.
A counter-notification should contain:
- Your physical or electronic signature;
- Identification of the material removed or disabled;
- The location where the material appeared before removal or disabling;
- A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled because of a mistake or misidentification;
- Your full legal name, mailing address, and telephone number;
- A statement consenting to the jurisdiction of the appropriate United States Federal District Court as required by 17 U.S.C. § 512(g); and
- A statement that you will accept service of process from the person who submitted the original notice or that person’s agent.
If your address is within the United States, the jurisdiction statement should identify the Federal District Court for the judicial district in which your address is located. If your address is outside the United States, the statement should consent to the jurisdiction of a Federal District Court in any judicial district where the service provider may be found, as provided by applicable law.
9. Suggested Counter-Notification Format
I state under penalty of perjury that I have a good-faith belief that the material identified below was removed or disabled because of a mistake or misidentification.
The material removed or disabled was: [identify the material].
Before removal or disabling, the material appeared at: [provide the previous URL or location].
I consent to the jurisdiction of the appropriate United States Federal District Court as required by 17 U.S.C. § 512(g), and I will accept service of process from the person who submitted the original notification or that person’s agent.
Name: [full legal name]
Address: [mailing address]
Telephone: [telephone number]
Email: [email address]
Signature: [physical or electronic signature]
Date: [date]
10. Forwarding and Restoration Procedures
We may forward a valid counter-notification, including the counter-notifying party’s contact information, to the person who submitted the original notice.
Where the DMCA procedure applies, removed material may be restored or access may be reinstated not less than 10 and not more than 14 business days after receipt of a valid counter-notification, unless the original complainant informs us that a court action has been filed seeking to restrain the allegedly infringing activity.
Restoration remains subject to applicable law, the facts of the matter, and other valid grounds for restricting the material.
11. Repeat Infringement
Where appropriate and consistent with applicable law, we may restrict or terminate access associated with repeated copyright infringement.
We may also permanently remove affected listings or materials when repeated, substantiated infringement is identified.
This provision may apply to customers, contributors, contractors, suppliers, account holders, or other parties who use or provide material through services under our control.
12. False or Misleading Notices
Do not knowingly submit a false copyright notice or counter-notification.
Under 17 U.S.C. § 512(f), a person who knowingly and materially misrepresents that material or activity is infringing—or that material was removed or disabled because of mistake or misidentification—may be responsible for damages, costs, and attorneys’ fees resulting from the misrepresentation.
If you are uncertain whether a use is infringing, consider obtaining advice from a qualified intellectual-property attorney before submitting a notice.
13. Trademark Complaints
The DMCA applies to copyright and does not establish a takedown procedure for trademark disputes.
A trademark owner or authorized representative may still report a concern by emailing contact@servicemanualexperts.com.
Please provide:
- The trademark owner’s name;
- The relevant trademark or registration information;
- The exact URL of the disputed material;
- An explanation of the alleged infringement or confusion;
- Your contact information; and
- Evidence that you own the mark or are authorized to act for its owner.
We may modify or remove wording, imagery, listings, or other material where appropriate after reviewing the complaint.
14. Complaints Not Covered by the DMCA
This policy concerns copyright and related intellectual-property reports. It does not govern ordinary customer complaints involving:
- Digital delivery or missing download emails;
- Opening a PDF file;
- Extracting a ZIP archive;
- Vehicle or equipment compatibility;
- Technical-content questions;
- Refund eligibility; or
- Billing or payment problems.
Customer-service concerns should be sent to contact@servicemanualexperts.com with the applicable order number and product information.
Refund requests are governed by our Refund Policy.
15. Notices From Outside the United States
The DMCA is a United States legal procedure. Copyright or trademark complaints submitted by rights holders outside the United States will still be reviewed.
Where another country’s law applies, we may consider the complaint under that law and take action we consider appropriate. Submission of a complaint under this policy does not create rights or procedures that do not otherwise exist under applicable law.
16. Privacy and Disclosure of Notice Information
Information provided in a copyright notice or counter-notification may be shared with:
- The person or organization associated with the disputed material;
- The person who submitted the original notice;
- Service providers assisting with the investigation;
- Legal advisers;
- Courts, regulators, or law-enforcement authorities where required; or
- Other parties where reasonably necessary to process the notice or comply with law.
Do not include sensitive personal information that is not necessary for the notice. Additional information about our data practices appears in our Privacy Policy.
17. No Admission
Removing, restricting, restoring, or declining to remove material does not constitute an admission by Irie Lee LLC that the material infringes—or does not infringe—any copyright, trademark, or other right.
Actions may be taken to comply with legal obligations, preserve applicable protections, reduce risk, or allow the parties to resolve a dispute.
18. Related Policies
19. Changes to This Policy
We may update this policy to reflect changes in applicable law, our website, our products, or our notice-handling procedures.
The “Last Updated” date at the top identifies the current version.
20. Copyright and Trademark Contact
Send copyright notices, counter-notifications, and trademark reports to:
Irie Lee LLC
Copyright Department
Service Manual Experts
8735 Dunwoody Pl Ste R
Dunwoody, GA 30350
United States
Email: contact@servicemanualexperts.com
Support Hours: Monday–Sunday, 9:00 AM–5:00 PM EST
General live-chat support is available on this website. Formal DMCA notices and counter-notifications should be submitted in writing by email or mail so that the required information and submission record can be preserved.