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Return & Refund Policy

1. Digital Product Returns

Because all products sold through Service Manual Experts are delivered electronically, we are unable to accept returns once an order has been completed and the download has been made available. This applies to all digital manuals, e-books, and downloadable files.

2. Refund Eligibility

Refund requests will only be considered under the following circumstances:

• Your purchased file was not delivered due to a verified technical issue.
• The downloaded file is damaged, incomplete, or cannot be opened, and our support team is unable to provide a working replacement.

If you encounter either of these issues, please contact us within 10 days of your purchase by emailing contact@servicemanualexperts.com. We will investigate the issue and work toward an appropriate resolution.

3. Incorrect File Received

Digital products cannot be exchanged. However, if you receive a file that does not match the product you ordered, please contact our support team. We will review your order and provide the correct file whenever applicable.

4. Products Not Eligible for Refund

Unless otherwise outlined in Section 2, all digital downloads—including workshop manuals, repair manuals, operator manuals, parts catalogs, and other electronic publications—are sold on a non-refundable basis.

5. Contact Us

If you have questions regarding your order or this policy, please contact our customer support team at contact@servicemanualexperts.com.

Items That Cannot Be Returned

Our store specializes exclusively in digital products, which cannot be physically returned after delivery.

For reference, certain categories of physical merchandise are commonly excluded from return eligibility, including perishable goods (such as food, flowers, and plants), personalized or custom-made products, personal care items, hazardous materials, flammable liquids, and gases. If you have questions regarding a specific purchase, please contact us before placing your order.

Gift cards and sale items are also non-refundable where applicable.

Exchanges

Since our products are delivered digitally, exchanges are generally unavailable. If an incorrect file has been supplied or there is a problem with your purchase, please contact us so we can review the issue and provide assistance.

European Union Customers

If your purchase is subject to applicable European Union consumer protection laws, you may have certain statutory cancellation rights.

Where a 14-day cooling-off period applies, requests will be handled in accordance with applicable law. Please note that exceptions may exist for digital content that has been supplied electronically after you have expressly consented to immediate delivery and acknowledged that doing so may waive your right to cancel.

Approved Refunds

Once a refund request has been reviewed, we will notify you of our decision by email.

If your refund is approved, the amount will be credited back to your original payment method. While we process approved refunds promptly, your bank or credit card provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@servicemanualexperts.com so we can assist further.